Contact Us

Please send all your questions and help requests to info@exxim-cc.com or call 925.416.1900

Information we need for better understanding your problem:

Every time you contact us in order to get help please provide the following information

• COBRA version number you use;
• COBRA log file COBRA_Operational.log located in C:/ COBRA_Operational;
• Parameter (xxm) file you use;
• Files preprocd_proj.000 and logged_proj.000 from Cobra working directory (a default working directory is a folder where Cobra resides);
• Screenshot of typical input view;
• Central axial (equatorial) slice.  

In many cases the best way to get help is uploading your data to our FTP. The Exxim team can then have a better understanding of the particular problem.

Our ftp (available for uploading by Exxim's customers) is:
URL: www.exxim-cc.com
Login: customer-up@exxim-cc.com
Password: Please contact Exxim at info@exxim-cc.com